Privacy Policy

Welcome to Pizza Ranch ("we," "us," "our," or "the Company"). We operate the website pizzas-ranchs.click (the "Website") and provide food-related products and services to our customers across the United States. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website, make a purchase, or otherwise interact with us.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our Website immediately. This Privacy Policy applies to all users of pizzas-ranchs.click and is designed to comply with applicable United States federal and state privacy laws, including but not limited to the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

1. Who We Are

Pizza Ranch is a food service business operating in the United States. Our contact details for all privacy-related matters are as follows:

For any questions, requests, or concerns regarding this Privacy Policy or our data practices, please contact us directly using the information provided above.

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our Website and services. The categories of information we may collect include the following:

2.1 Personal Identification Information

When you visit our Website, create an account, place an order, sign up for our newsletter, or contact us, we may collect personally identifiable information, including but not limited to:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment card details (processed securely via third-party payment processors; we do not store full card numbers)
• Account username and password (stored in encrypted form)
• Date of birth (where provided for age verification or promotional purposes)
• Any other information you voluntarily provide through forms, surveys, or communications

2.2 Usage Data and Activity Information

We automatically collect certain information when you visit, use, or navigate our Website. This usage data may include:

• IP address
• Browser type and version
• Operating system
• Referring and exit URLs
• Pages viewed and time spent on each page
• Clickstream data and interaction patterns
• Search queries entered on our Website
• Date and time of your visit
• Error logs and crash reports

2.3 Device Information

We may collect information about the device you use to access our Website, including:

• Device type (desktop, tablet, smartphone)
• Unique device identifiers
• Mobile network information
• Hardware model and operating system version
• Time zone settings and language preferences

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertisements. Please refer to Section 9 of this Privacy Policy for detailed information about our cookie practices.

2.5 Order and Transaction Data

When you place an order through our Website, we collect information necessary to process and fulfill that order, including:

• Items ordered and order history
• Order value and payment details
• Delivery address and delivery instructions
• Transaction timestamps and confirmation numbers
• Customer service communications related to your order

2.6 Communications Data

If you contact us by email, through a contact form, or via other communication channels, we may retain records of your communications, including the content of messages, attachments, and your contact details.

2.7 Information From Third Parties

We may receive information about you from third-party sources, such as social media platforms (if you choose to link your account or log in via social media), marketing partners, analytics providers, and publicly available sources. This information is used in conjunction with the data we collect directly from you.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. Specifically, we use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including preparing and delivering your purchases
• Create and manage your account on our Website
• Process payments and send transaction confirmations and receipts
• Manage your loyalty program membership and rewards (if applicable)
• Respond to your inquiries, questions, and customer service requests
• Resolve disputes and troubleshoot problems

3.2 Analytics and Website Improvement

• Monitor and analyze usage trends and patterns to improve our Website functionality and user experience
• Conduct internal research and analytics to better understand our customers' preferences
• Test new features, products, and services before full rollout
• Generate aggregate, anonymized statistical reports about Website usage

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, and special offers about our food products, deals, and seasonal promotions — but only where you have consented or where we otherwise have a lawful basis to do so
• Personalize your experience on our Website by displaying content and offers relevant to your interests and order history
• Display targeted advertisements on our Website or through third-party advertising platforms
• Administer contests, giveaways, surveys, and other promotional activities

3.4 Legal Compliance and Security

• Comply with applicable laws, regulations, and legal obligations, including tax and financial reporting requirements
• Enforce our Terms of Service and other applicable policies
• Detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal activities
• Protect the rights, property, and safety of Pizza Ranch, our customers, and the public
• Respond to lawful requests from government authorities and law enforcement agencies

3.5 Business Operations

• Maintain accurate business records and financial accounts
• Facilitate corporate transactions such as mergers, acquisitions, or asset sales (with appropriate protections for your data)
• Improve and develop new menu items, services, and operational processes based on customer feedback and preferences

4. Sharing Your Information With Third Parties

We do not sell your personal information for monetary consideration. However, we may share your information with trusted third parties under the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf, such as:

• Payment processors — to securely handle credit card and payment transactions
• Delivery and logistics partners — to fulfill and deliver your food orders
• Cloud hosting providers — to store and manage our data infrastructure
• Email and marketing platforms — to send transactional and promotional communications
• Analytics providers — including Google Analytics and similar tools, to help us understand Website traffic and user behavior
• Customer support tools — to manage and respond to customer inquiries efficiently

These service providers are granted access to your personal information only to the extent necessary to perform their services and are contractually obligated to maintain the confidentiality and security of your information.

4.2 Legal Requirements

We may disclose your personal information if we are required to do so by law or in response to valid legal requests, including subpoenas, court orders, or government investigations. We may also disclose information to enforce our rights, protect our property, or protect the safety of our users, the public, or the Company.

4.3 Business Transfers

In the event that Pizza Ranch is involved in a merger, acquisition, bankruptcy, reorganization, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our Website before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your personal information with third parties in other cases where we have obtained your explicit consent to do so.

4.5 Aggregate and Anonymized Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other purposes without restriction.

5. Data Security

We take the security of your personal information seriously and implement a range of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• SSL/TLS Encryption: All data transmitted between your browser and our Website is encrypted using industry-standard Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Secure Payment Processing: Payment card information is handled by PCI-DSS compliant third-party payment processors. We do not store your full credit card numbers on our servers.
• Access Controls: Access to personal data within our organization is restricted to employees and contractors who need it to perform their job functions. All personnel are bound by confidentiality obligations.
• Password Protection: User account passwords are stored using industry-standard cryptographic hashing algorithms.
• Regular Security Audits: We conduct periodic reviews and assessments of our security practices and systems.
• Data Minimization: We collect only the information that is necessary for the purposes outlined in this Privacy Policy.

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable law.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a resident of California, you have the following rights under the CCPA as amended by the CPRA:

• Right to Know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to request that we limit our use and disclosure of your sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising your CCPA/CPRA privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of service because you exercised your privacy rights.

6.2 General Rights for All U.S. Users

Regardless of your state of residence, you may have the following rights with respect to your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we update or correct inaccurate or incomplete information about you.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, machine-readable format so that you can transfer it to another service.
• Right to Withdraw Consent: Where we rely on your consent to process your personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to Opt-Out of Marketing: You may unsubscribe from our promotional emails at any time by clicking the "unsubscribe" link in any marketing email we send you, or by contacting us directly.

6.3 How to Exercise Your Rights

To exercise any of the rights listed above, please submit a verifiable request to us by:

• Email: [email protected]
• Website Contact Form: Available at pizzas-ranchs.click

We will acknowledge your request within 10 business days and respond substantively within 45 calendar days of receipt (or within the timeframe required by applicable law). In some cases, we may need to verify your identity before processing your request to protect your security and privacy.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The specific retention periods we apply are as follows:

When your personal information is no longer required for the purposes for which it was collected, we will securely delete, destroy, or anonymize it in accordance with our data retention and disposal procedures.

8. Children's Privacy

Pizza Ranch does not knowingly solicit data from, or market to, children under 18 years of age. Our Website is not directed at minors, and we take reasonable steps to ensure that we do not collect personal information from minors without verifiable parental consent. If we discover that a person under the age of 18 has provided us with personal information, we will promptly delete such information from our records.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided personal information to us without your consent, please contact us immediately at [email protected], and we will take appropriate steps to remove that information.

9. Cookie Policy

Our Website uses cookies and similar tracking technologies to improve your browsing experience, analyze site performance, and deliver relevant content and advertising. This section provides a brief overview of our cookie practices.

9.1 What Are Cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work more efficiently and to provide information to website owners. Cookies may be "session cookies" (which expire when you close your browser) or "persistent cookies" (which remain on your device for a specified period or until you delete them).

9.2 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Website to function properly, enabling features such as account login, shopping cart functionality, and secure payment processing.
• Performance and Analytics Cookies: Used to collect information about how visitors use our Website, including which pages are visited most often and any error messages received. We use this data to improve our Website performance.
• Functional Cookies: Allow the Website to remember choices you make (such as your language preference or saved order details) to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help us measure the effectiveness of our advertising campaigns.

9.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most web browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain types of cookies. Please note that disabling certain cookies may affect the functionality of our Website. For more detailed information about how to manage cookies, please visit www.allaboutcookies.org.

10. International Data Transfers

Pizza Ranch is based in the United States and processes personal information primarily within the United States. Our servers and data storage facilities are located in the United States, and your personal information is processed and stored on servers within the country.

If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country. By using our Website and providing us with your information, you consent to such transfer, storage, and processing in the United States.

Where we transfer personal information internationally (for example, when using cloud service providers with servers in multiple countries), we take appropriate measures to ensure that your information receives an adequate level of protection, including entering into data transfer agreements or other contractual safeguards where required.

11. Third-Party Links and Services

Our Website may contain links to third-party websites, services, or platforms that are not owned or controlled by Pizza Ranch. These include social media platforms, payment processors, review sites, and advertising partners. Once you leave our Website and access a third-party site, this Privacy Policy no longer applies.

We encourage you to review the privacy policies of any third-party websites you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

12. Do Not Track Signals

Some web browsers include a "Do Not Track" (DNT) feature that signals websites not to track your browsing activity. Our Website currently does not respond to DNT signals because there is no consistent industry standard for how to respond to such signals. We continue to monitor developments in this area and may update our practices as standards evolve.

13. Marketing Communications

With your consent, or where we otherwise have a lawful basis under applicable law, we may send you promotional emails, newsletters, and special offers about Pizza Ranch products, promotions, and events. You can opt out of receiving marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email we send you
• Contacting us directly at [email protected] with the subject line "Unsubscribe"
• Updating your communication preferences in your account settings (if applicable)

Please allow up to 10 business days for your opt-out request to be processed. Please note that even after opting out of marketing emails, you will continue to receive transactional emails related to orders you have placed or other necessary service communications.

14. How to File a Complaint

If you have concerns about how we handle your personal information and you are not satisfied with our response to your inquiry, you have the right to file a complaint with the appropriate regulatory authority.

14.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for consumer protection and privacy enforcement. You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

14.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a California resident and have concerns about how we handle your personal information under the CCPA/CPRA, you may contact the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

14.3 State Attorneys General

You may also contact your state's Attorney General office for assistance with privacy-related complaints and consumer protection matters. Contact information for your state Attorney General's office can typically be found on your state government's official website.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or business operations. When we make material changes, we will:

• Post the updated Privacy Policy on our Website with a revised "Last Updated" date
• Send you an email notification (if we have your email address on file) for significant changes
• Display a prominent notice on our Website for a reasonable period following the change

We encourage you to periodically review this Privacy Policy to stay informed about our data practices. Your continued use of our Website after the effective date of any changes constitutes your acceptance of the updated Privacy Policy.

16. Legal Basis for Processing (U.S. Compliance)

In accordance with applicable U.S. federal and state laws, including the FTC Act (15 U.S.C. § 45) and the CCPA/CPRA (California Civil Code § 1798.100 et seq.), our processing of personal information is based on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our obligations under the contract with you, such as processing orders and delivering products.
• Consent: Processing based on your explicit consent, such as for marketing communications or optional data collection activities.
• Legitimate Business Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, and improving our services — provided such interests do not override your fundamental privacy rights.
• Legal Compliance: Processing necessary to comply with our legal obligations, including tax laws, financial regulations, and responding to lawful requests from authorities.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to contact our privacy team. We are committed to addressing your concerns in a timely and transparent manner.

We will respond to all privacy inquiries within 10 business days. For requests that require more extensive review or verification, we will provide a full response within the timeframe required by applicable law (typically within 45 days, with the possibility of an extension of an additional 45 days where necessary).